Terms of use

What we do

We help business buyers shop for business electricity and natural gas supply. An AI assistant scopes your need and generates indicative quotes, our matcher shortlists suppliers and aggregators, and our operator orchestrates a Request For Quote (RFQ) on your behalf. You evaluate the replies in your portal and contract directly with the chosen supplier.

We are not a party to any supplier contract you sign. We're a procurement broker — our value is the shortlisting, the RFQ orchestration, and the comparison. Suppliers may pay us referral fees; we disclose this on request and your pricing is not inflated to cover them.

AI assistant — what it is and isn't

The chat assistant is an AI agent. It identifies itself as such on request and whenever context would lead a reasonable person to assume otherwise. Its role is generating indicative quotes from verifiedsupplier-sourced data. It does not have authority to bind any supplier or aggregator, does not commit prices, install dates, terms, or service-level agreements, and does not place orders. Order submission, customer authorization capture, and binding contract execution run through a separate workflow with documented consent.

Quotes the AI generates are subject to supplier confirmation on every numeric and term (price, install date, contract length, SLA, included equipment, cancellation provisions). The AI cannot extend, hold, or guarantee a quote on a supplier's behalf.

Your obligations

• You provide accurate information about your business, your requirement, and your identity. For wholesale buyers, this includes your ASN and applicable regulatory registrations.
• You don't misrepresent who you are to obtain pricing you wouldn't otherwise qualify for.
• You don't share NDA-protected quotes outside our platform or with competing suppliers.
• You don't use our chat to scrape supplier sales contacts or simulate buyers for competitive-intelligence purposes.
• When you upload a current utility or supplier bill, you authorize us to use it for the purposes described in our Privacy Notice (generating competing quotes for you, audit, dispute resolution).

No price guarantee

The AI assistant does not quote a specific rate (cents-per-kWh or per-therm) or promise a savings percentage. Real pricing comes from the suppliers in the RFQ replies and is binding only when you and the supplier sign a contract.

Service availability

We aim for high availability but do not guarantee uptime. Backups run nightly. In the unlikely event of data loss, our recovery point objective is 24 hours.

Clear chat, account closure, and record retention

You can clear your chat at any time from the chat interface — this resets your session view and starts a new conversation. Clearing the chat does not delete our records of prior interactions: we retain encrypted transcripts for audit, dispute resolution, and compliance with our obligations to suppliers and aggregators.

You can close your account by emailing us. Active opportunities are retained until the open RFQ cycle completes so we can honor commitments to suppliers. Encrypted transcripts, uploaded bills, and related audit data are retained indefinitely under the legal-claims and transaction-completion bases (see Privacy Notice for detail). You can unsubscribe from any further outbound at any time via the unsubscribe link in any RFQ email or by visiting /unsubscribe.

Contact consent. By providing your email address in the chat, you consent to be contacted by us and by our automated systems — including email and AI-generated follow-up — for quotations, follow-up on your request, and other transactional purposes related to your inquiry. This is transactional and relationship-based consent, not consent to marketing; we do not send marketing email from this property. You can withdraw this consent at any time via the unsubscribe link in any email or at /unsubscribe.

Liability

To the maximum extent allowed by law, we are not liable for indirect, special, incidental, or consequential damages arising out of your use of this service. Our aggregate liability for direct damages is capped at the amount of any fees you've paid us in the prior 12 months (typically zero — we earn from supplier referral fees, not from buyers).

Text messages (SMS)

By adding a mobile number and checking the consent box, you agree to receive text messages from ElectricityDesk (a trade name of Optimal Reality LLC) with one-time sign-in codes and, if you opt in separately, status updates on your quotes and orders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help; you can also email info@electricitydesk.com. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy notice for how we handle your number.

Changes

We may update these terms; the “last updated” date at the top reflects the most recent change. Material changes are emailed to active account holders 14 days in advance.

Related

• Privacy Notice — what we collect, how we use it, retention, and your rights.